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ShoeMall
ShoeMall
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†Brand exclusions apply. Expires 8-2-24 at 11:59 p.m. CST.

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How do I return or exchange an item to ShoeMall®?

To initiate a return or exchange, please complete the following steps:

Step 1: Prepare Your Item(s) to Ship

Complete and enclose the return form located on the back of your original packing slip, indicating whether the item is a return or an exchange. Pack and seal your item(s) securely in its original box.

Step 2: Choose A Shipping Method

Most orders include a FedEx return label to make returning items easy. Affix the FedEx return label to the outside of the package and ensure that no other labels or shipping information is included on the outside of the package. Then drop the package off at a FedEx location.

Visit https://local.fedex.com/en-us to find the nearest FedEx locations.

Please note: Using the FedEx return label will deduct $8.95 from your refund amount to cover the return shipping and processing fees (sales tax will apply to residents of certain states). FedEx return label service is not available for APO/FPO, Alaska, Hawaii, or U.S. Territory shipments. Some orders ship directly from the vendor and may be excluded from FedEx return label service.

If you do not want to use the FedEx return label or if one was not included with your order, please ship the item back using your preferred carrier. Customers are responsible for the return postage as well as any items lost or damaged in return shipping, so we recommend insuring your package.

Please address your package to:

ShoeMall®
Returns and Exchange Dept.
1350 Williams Street
Chippewa Falls, WI 54729

We do not recommend refusing packages to return items. Refused packages are not insured, so customers are liable if they get lost in transit with the shipping carrier. They can also take much longer to get back to us (sometimes several months), and we cannot guarantee that we will ever get them back so that a refund can be issued. Additionally, most refused packages are not tracked in transit with shipping carriers, meaning no tracking updates will be posted by the shipping carrier once the package is refused.

If you require further assistance with your return, please Contact Us, and one of our Customer Service Representatives will be happy to help you.